bgd6: Responsible Gaming

Our Commitment to Safe Play

bgd6 treats responsible gaming as a core part of how we operate, not an afterthought. Every account holder can access spending controls, cooling-off periods and self-exclusion at any time, without needing to speak to anyone first. Our 24/7 live chat team is trained to respond to responsible gaming requests within minutes, not hours.

We will never try to persuade you to reverse a self-exclusion decision or talk you out of setting a limit. When you ask for a restriction, it takes effect immediately.

Age Restriction Policy

You must be at least 18 years old to register and bet on bgd6. We verify age as part of the KYC process, which is required before your first withdrawal. Accepted documents include a National ID Card (NID), Passport or Driving Licence.

If we have any reason to suspect an account is held by someone under 18, we will suspend it immediately and withhold all funds pending a full review. If the account holder is confirmed to be a minor, all deposits are returned and no winnings are paid out.

If you share a device with younger family members, we strongly recommend using device-level parental controls or browser filtering software to prevent underage access.

Signs That Gambling May Be Affecting You

Problem gambling rarely announces itself clearly. Watch for these patterns in your own behaviour:

• You spend more than you planned, almost every session.
• You chase losses by depositing again after a bad run.
• Gambling is occupying a large part of your daily thoughts.
• You hide your activity from family or friends.
• You borrow money or skip bills to fund your play.
• You feel restless or irritable when you are not gambling.
• You have tried to stop before but found you could not.

If you recognise more than two of the above, it is worth using at least one of the tools below and considering speaking to a counsellor.

Quick Self-Assessment

Ask yourself these four questions honestly. If you answer "Yes" to two or more, please use the self-exclusion or cooling-off option today:

1. Have you gambled with money meant for rent, food or family expenses in the past month?
2. Have you felt the need to increase your bets to get the same level of excitement?
3. Has gambling caused arguments at home or problems at work?
4. Have you gambled to try to win back money you had already lost?

Tools Available on bgd6

All limits and restrictions are managed inside your account dashboard under Settings > Responsible Gaming. Changes that increase a limit take 48 hours to come into effect (cooling-off period); changes that decrease a limit or impose a restriction take effect immediately.

How to Set Deposit and Loss Limits

Setting a limit takes about two minutes:

1. 1

   Log in and go to Settings

   Tap your avatar at the top right, then select Settings from the dropdown menu.

2. 2

   Open Responsible Gaming

   Find the Responsible Gaming tab. All limit and exclusion options are listed here.

3. 3

   Choose a limit type and enter the amount

   Select Daily, Weekly or Monthly. Enter a figure in BDT. The minimum deposit on our platform is ৳250, so any limit you set must be at or above that threshold.

4. 4

   Confirm in the email we send you

   We send a confirmation link to your registered email. Click it and the limit is live. No phone call needed.

Self-Exclusion and Cooling-Off

Cooling-Off Period

A cooling-off period is a short break. Choose 24 hours, 7 days or 30 days. During this window your account cannot accept deposits and all games are locked. Withdrawals of any existing balance are still processed normally. The period cannot be cancelled once started.

Self-Exclusion

Self-exclusion is a longer, formal step. It closes your account and prevents you from registering a new one using the same NID, phone number or email address for at least 6 months. When you request self-exclusion via live chat, the agent will confirm it in writing and your session ends immediately.

After the exclusion period ends, you can request reinstatement by contacting support. There is a mandatory 7-day waiting period before reinstatement is processed, giving you time to reconsider. We will never proactively contact you during your exclusion to offer bonuses or encourage you to return.

Protecting Others in Your Household

If you share a phone or computer with family members, consider these steps:

• Log out of bgd6 after every session. Do not save your password in a shared browser.
• Use a device PIN or fingerprint lock on your phone so others cannot access your account.
• On shared computers, install parental filtering software. Many internet providers in Bangladesh offer family-safe DNS settings at no extra cost.
• If you are concerned about a family member's gambling, contact our support team. We can place a third-party exclusion review on the account with appropriate documentation.

Getting Help Outside bgd6

Our tools help you manage your play on this platform, but professional counselling can address the deeper pattern. If gambling has become a persistent problem, please speak to someone qualified:

Talking to a doctor, school counsellor or trusted religious leader is also a good first step. Problem gambling is a recognised condition and there is no shame in asking for support early.

Contact Our Responsible Gaming Team

Our support team is available 24/7 via live chat. For responsible gaming requests, start the chat and type "Responsible Gaming" as your first message. This routes you directly to a trained agent rather than general support.

Requests we handle via live chat include:

• Setting or reducing deposit, loss or wagering limits
• Activating a cooling-off period
• Requesting self-exclusion
• Requesting reinstatement after a self-exclusion period ends
• Third-party exclusion requests (with supporting information)

All responsible gaming conversations are logged and treated with strict confidentiality. We do not share details of your restrictions with third parties.

Questions Players Ask

Can I undo a cooling-off period if I change my mind?

No. Once a cooling-off period starts, it runs for the full duration you chose. This is intentional: the whole point of the tool is to give you a genuine break without the option to reverse it in an impulsive moment. When the period ends, your account access returns automatically.

What happens to my bonus balance during self-exclusion?

Any active bonus balance is forfeited when you self-exclude, in line with our standard bonus terms. Your real-money balance can be withdrawn during the exclusion process. Contact live chat and they will process the withdrawal before closing the account.

Can bgd6 close my account on behalf of a family member?

We can review a third-party exclusion request if you provide the account holder's registered phone number and a brief written explanation of your concern. We cannot share account information with third parties, but we can investigate and act internally if the evidence supports it.

How long does the KYC review take after I submit my NID?

We aim to complete identity reviews within 24 hours of receiving clear document images. KYC is required before your first withdrawal. Submitting early avoids any delay when you are ready to withdraw.

Will I receive marketing messages during a self-exclusion period?

No. We suppress all promotional emails, SMS and push notifications for the duration of your self-exclusion. We will not contact you with offers or any communication designed to bring you back to the platform during this time.